FAQs
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Q: Why isn't my Flyaway Serum working to tame my baby hairs?
A: The most common issue is using too much product or applying it incorrectly. Start with just 1-2 drops on your fingertips - a little goes a long way! Apply to slightly damp hair for better absorption, then use a small brush or your fingers to smooth baby hairs in the desired direction. If your hair is very dry, try misting it lightly with water first. Remember, our serum contains jojoba and evening primrose oils that work best when hair has some moisture to lock onto.
Q: My Hair Wax Stick feels too hard to apply. What am I doing wrong?
A: This is totally normal! The wax stick is designed to be firm for long-lasting hold. Warm it up by rubbing the stick between your palms for 10-15 seconds, or apply it directly to your hair in short, gentle strokes. The warmth from your hands and scalp will soften it. For stubborn areas, you can also warm the stick with a hair dryer for 2-3 seconds - just be careful not to overheat it!
Hair Type Compatibility Guide
Q: I have very fine hair. Will these products weigh my hair down?
A: Great question! Our products are actually perfect for fine hair because they're lightweight yet effective. For the Flyaway Serum, use just half a drop per section - seriously, less is more with fine hair. The Hair Wax Stick gives you control without the heaviness of traditional gels. Both products are formulated to provide hold without buildup, so your hair will still feel fresh and natural.
Shipping & Delivery FAQs
Q: How much does shipping cost within Australia?
A: We offer free Australia Post shipping on all orders over $50! For orders under $50, there's just a $5 flat rate shipping fee. If you need your products faster, express shipping is available for $10. We're a small Australian business, so we work hard to keep shipping costs low while getting your Perfect Pony products to you quickly.
Q: Do you ship internationally?
A: Yes, we do ship internationally! Shipping rates vary depending on your location. You can see the exact cost for your country during checkout before you complete your purchase. We love sending our hair products to Perfect Pony fans around the world!
Q: How long does shipping take?
A: Within Australia, standard shipping typically takes 3-7 business days, while express shipping arrives in 1-3 business days. International shipping times vary by destination but generally take 7-21 business days. You'll receive tracking information once your order ships so you can follow your package's journey.
Q: My order hasn't arrived yet. What should I do?
A: Don't worry! First, check your tracking information - sometimes packages get delayed at sorting facilities. If it's been longer than expected for your shipping method, please email me directly with your order number. As a small business, I personally handle all shipping inquiries and will track down your package right away.
Returns & Exchanges FAQs
Q: What's your return policy?
A: We want you to love your Perfect Pony products! If you're not completely satisfied, please reach out to me within 30 days of receiving your order. As a small Australian business, we handle returns on a case-by-case basis to ensure every customer is happy. Just email me with your order details and I'll work with you to find the best solution.
Q: Can I exchange a product if it doesn't work for my hair type?
A: Absolutely! Hair is so individual, and what works for one person might not work for another. If you've tried our application tips and the product still isn't right for your hair, let's chat about an exchange. I'm here to help you find the perfect Perfect Pony product for your hair needs.
Q: I received a damaged product. What should I do?
A: Oh no! Please email me immediately with photos of the damaged product and your order number. I'll send you a replacement right away at no cost. Sometimes things get bumped around during shipping, and I always make sure our customers receive their products in perfect condition.
Q: Can I return products if I've already used them?
A: I understand you need to try products to see if they work for you! Contact me directly to discuss your specific situation. Since we're a small business, I can work with you individually to find a fair solution, whether that's a partial refund, exchange, or store credit.
Product Combinations & Usage FAQs
Q: Can I use the Flyaway Serum and Hair Wax Stick together?
A: Yes! They actually work beautifully together. Use the Flyaway Serum first on slightly damp hair to smooth and nourish, then apply the Hair Wax Stick for extra hold and control. This combination is perfect for special events like weddings or dance concerts where you need your style to last all day. Many customers love this layering technique!
Q: Which product should I choose - Flyaway Serum or Hair Wax Stick?
A: Great question! It depends on your hair goals:
- Flyaway Serum: Best for daily use, nourishing baby hairs, light hold, and natural-looking smoothness. Contains jojoba, evening primrose, camellia, and glycerin.
- Hair Wax Stick: Perfect for stronger hold, slicked-back styles, and when you need your hair to stay put all day. Low toxicity with wax, pineapple scent, avocado oil, and shea butter.
For the ultimate experience, try our Limited Edition Gift Set that includes both!
Q: Are your hair ties different from regular hair ties?
A: Yes! Our Damage Free Soft Hair Ties are specially designed to be gentle on your hair while providing a secure hold. They work perfectly with our styling products - use the Flyaway Serum or Hair Wax Stick to smooth your hair, then secure with our damage-free ties. No more broken hair or painful pulling!
Q: What's in your bundle packs?
A: We have several bundle options to save you money:
- Flyaway Serum + Damage Free Soft Hair Tie Bundle (perfect starter combo)
- Limited Edition Flyaway Serum + Hair Wax Stick Gift Set: Complete styling solution
- Double and Triple Packs: Great for families or if you want to stock up
Bundles are perfect for trying multiple products or gifting to friends who love great hair!
Payment & Discounts FAQs
Q: What payment methods do you accept?
A: We accept all major payment methods to make shopping easy: Klarna, Afterpay, Apple Pay, Visa, Mastercard, American Express, and PayPal. Choose whatever works best for you!
Q: Do you offer any discounts?
A: Yes! Here are the ways to save:
- New subscribers: Get 10% off your first order when you join our email list
- Product reviews: Receive 15% off your next order when you leave a review
- Free shipping: Orders over $99 ship free within Australia
- Bundles: Save money by purchasing our combo packs
Q: How do I get my review discount?
A: After you receive and try your products, simply leave an honest review on our website. Once your review is approved, I'll send you a 15% discount code for your next purchase. It's our way of saying thanks for helping other customers learn about our products!
Q: Do you have an affiliate program?
A: Yes! We'd love to have you join our affiliate program. Visit our Collab Page to learn more about becoming a Perfect Pony affiliate. It's a great way to earn while sharing products you love!
Business & Stockist FAQs
Q: Can I become a stockist for Perfect Pony Hair?
A: Absolutely! We're always looking for retail partners who share our passion for innovative hair care. Email me directly to discuss wholesale pricing and minimum order requirements. We love supporting other small businesses!
Q: Are you looking for partnerships?
A: Yes! We're open to partnerships, especially those focused on marketing and conversions. If you have ideas for collaboration or think there's a great fit between our brands, I'd love to hear from you.
Q: I'm a hairstylist. Do you offer professional discounts?
A: We'd love to work with hair professionals! Email me directly to discuss professional pricing and how Perfect Pony products can benefit your clients. Many stylists love recommending our products for maintaining styles between appointments.
Q: My hair is really thick and coarse. Will Perfect Pony products be strong enough?
A: Absolutely! Our Hair Wax Stick is specifically designed for strong hold - even Jasmine called it the "best wax stick ever" in her testimonial. For thick hair, you might need to use slightly more product and work in sections. Apply the wax stick in layers, smoothing each section before moving to the next. The Flyaway Serum works great as a base layer to prep your hair before using the wax stick for extra control.
Q: Can I use these products on curly hair?
A: Yes! Many of our customers with curly hair love using our products to smooth their edges and baby hairs while keeping their natural texture. The Flyaway Serum is particularly good for this - it won't disrupt your curl pattern but will tame those flyaways around your hairline. Use it on the perimeter of your hairstyle rather than throughout your curls.
Common Styling Challenges
Q: The products work great initially, but my hair gets messy again after a few hours. How can I make the style last longer?
A: Here's my pro tip: layer your products! Start with clean, slightly damp hair, apply the Flyaway Serum first, let it set for a minute, then seal it with the Hair Wax Stick. This creates a longer-lasting hold. Also, avoid touching your hair throughout the day - the oils from your hands can break down the product. For events like dance concerts or weddings, this combo should keep you looking sleek all day!
Q: How do I wash these products out of my hair?
A: Both products are designed to wash out easily with regular shampoo. The natural oils in our Flyaway Serum (jojoba, evening primrose, camellia) are actually beneficial for your hair health. If you've used a lot of product, you might need to shampoo twice, but there's no need for harsh clarifying shampoos. Some customers even notice their baby hairs growing healthier with regular use!
Product Safety and Ingredient Concerns
Q: Are these products safe for my child's hair?
A: Yes! Our products are safe for kids and formulated with minimal harmful ingredients. We specifically designed them to be gentle enough for school photos and dance recitals. The Hair Wax Stick is low toxicity, and the Flyaway Serum uses natural oils that are nourishing rather than damaging. Always do a patch test first if your child has sensitive skin.
Q: I have sensitive skin. Should I be concerned about any ingredients?
A: Our products are formulated to be gentle, but everyone's sensitivity is different. The main ingredients in our Flyaway Serum are jojoba, evening primrose, camellia, and glycerin - all known for being gentle and nourishing. However, I always recommend doing a patch test on a small area first. If you have specific allergies, feel free to email me the ingredients you need to avoid, and I can check our full ingredient lists for you.
Maintenance and Longevity Tips
Q: How often should I use these products?
A: You can use them as often as needed! Many customers use them daily for work or school, while others save them for special occasions. The natural ingredients in our Flyaway Serum actually benefit your hair with regular use. Since our products don't contain harsh chemicals, there's no need to worry about buildup or damage from frequent use.
Q: Can I use other hair products with Perfect Pony Hair products?
A: Absolutely! Our products work well with your existing hair care routine. Just remember to apply our products to clean, styled hair for best results. If you're using leave-in conditioners or heat protectants, apply those first, then finish with our products for flyaway control and hold.
